Sweden & Norway
More than 1000 organisations
The CSI, or customer satisfaction index, is a KPI in the form of a customer satisfaction index, i.e. how satisfied customers are with the company they’re dealing with. The KPI answers the question: Overall, how satisfied are you with our services?
Net Promoter Score is a KPI used in customer surveys. NPS is based on the question: “How likely are you to recommend this company to a friend or colleague?” The question is answered on an eleven-point scale from 0-10.
Customer Effort Score (CES) is a type of customer satisfaction survey used to measure how easy customers feel it is to work with an organisation. It asks customers to rate how easy it is to use products or services on a scale from “very difficult” to “very easy”.
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